Privacy policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice on this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may be data that you enter in a contact form, for example.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g., Internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior may be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behavior is usually anonymous; your surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the following privacy policy.

You can object to this analysis. We will inform you about the options for objection in this privacy policy.

2. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Information about the responsible body

The responsible body for data processing on this website is:

aesthetica Dr. med. Martina Bravin-Jumpertz & Kollegen
Luegallee 10
40545 Düsseldorf

Phone: +49-163-3230289
Email: ed.nivarb-rotkodobfsctd-4d7eb9@ofni

The responsible body is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. To do so, simply send us an informal email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “https://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right to receive information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correction, blocking, or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

Objection to advertising emails

We hereby object to the use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information material. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam emails.

3. Data collection on our website

Cookies

Some of our web pages use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your device and saved by your browser.

Most of the cookies we use are “session cookies.” They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser on your next visit.

You may configure your browser to notify you when cookies are set and to allow cookies only in specific cases, to exclude the acceptance of cookies in certain cases or in general, and to activate automatic deletion of cookies when closing the browser. If cookies are disabled, the functionality of this website may be limited.

Cookies required to carry out the electronic communication process or to provide certain functions you have requested (e.g., the shopping cart function) are stored pursuant to Art. 6(1)(f) GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimized provision of its services. Other cookies (e.g., cookies used to analyze your browsing behavior) are addressed separately in this Privacy Policy.

Server log files

The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These include:

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address

These data are not combined with other data sources.

The legal basis for data processing is Art. 6(1)(f) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Contact form

If you submit inquiries to us via the contact form, the information you provide in the inquiry form, including the contact details you enter, will be stored for the purpose of processing your inquiry and in case of follow-up questions. We do not share this data without your consent.

The processing of data entered into the contact form is therefore based exclusively on your consent (Art. 6(1)(a) GDPR). You may revoke this consent at any time. An informal email notification to us is sufficient. The legality of data processing carried out prior to revocation remains unaffected.

The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for storing the data no longer applies (e.g., after your request has been fully processed). Mandatory statutory provisions—particularly retention periods—remain unaffected.

4. Analytics tools and advertising

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses “cookies,” which are text files stored on your computer that enable analysis of your use of the website. The information generated by the cookie about your use of this website is generally transmitted to and stored on a Google server in the USA.

Google Analytics cookies are stored pursuant to Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and advertising.

IP anonymization

We have activated IP anonymization on this website. As a result, your IP address will be truncated by Google within Member States of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.

Browser plugin

You may prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that if you do so, you may not be able to use all functions of this website to their full extent. You may also prevent Google from collecting and processing data generated by the cookie and related to your use of the website (including your IP address) by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking the following link. An opt-out cookie will be set to prevent the collection of your data during future visits to this website: deactivate Google Analytics.

For more information on how Google Analytics handles user data, please refer to Google’s Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en.

Data processing agreement

We have concluded a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

Demographic features in Google Analytics

This website uses the “demographics” feature of Google Analytics. This allows reports to be generated containing statements about the age, gender, and interests of website visitors. These data originate from Google’s interest-based advertising and third-party visitor data. These data cannot be assigned to a specific individual. You may deactivate this feature at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described above.

Google Analytics Remarketing

Our website uses the functions of Google Analytics Remarketing in conjunction with the cross-device capabilities of Google Ads and Google DoubleClick, provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows advertising audiences created with Google Analytics Remarketing to be linked with Google Ads and Google DoubleClick’s cross-device capabilities. This enables interest-based, personalized advertising messages that have been adapted to you based on your previous usage and browsing behavior on one device (e.g., mobile phone) to also be displayed on another of your devices (e.g., tablet or PC).

If you have given appropriate consent, Google links your web and app browsing history with your Google account for this purpose. This way, the same personalized advertising messages can be displayed on any device on which you log in with your Google account.

Zur Unterstützung dieser Funktion erfasst Google Analytics google-authentifizierte IDs der Nutzer, die vorübergehend mit unseren Google-Analytics-Daten verknüpft werden, um Zielgruppen für die geräteübergreifende Anzeigenwerbung zu definieren und zu erstellen.

You may permanently object to cross-device remarketing/targeting by disabling personalized advertising in your Google account: https://www.google.com/settings/ads/onweb/.

The summary of the data collected in your Google account is based solely on your consent, which you can give or revoke at Google (Art. 6 (1) (a) GDPR). For data collection processes that are not merged into your Google account (e.g. because you do not have a Google account or have objected to the merger), the collection of data is based on Art. 6 (1) lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of website visitors for advertising purposes.

Further information and the applicable data protection provisions can be found in Google’s Privacy Policy: https://www.google.com/policies/technologies/ads/.

Google Tag Manager

In connection with Google Analytics and Google Ad Services, we also use Google Tag Manager, provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google acts as a data processor in this context. We have entered into a data processing agreement with Google based on the EU-U.S. Data Privacy Framework and, alternatively, the EU Standard Contractual Clauses pursuant to Art. 28 GDPR.

Google Tag Manager allows us to integrate Google Analytics and Google Ads technically into our website. It functions as a container in which web analytics and marketing tools deployed on the website are managed using so-called tags. A tag is a code fragment that determines which data may be collected under which conditions by the tools used. Google’s privacy information regarding this tool is available at: https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/.

Google Ads and Google Conversion Tracking

This website uses Google Ads, an online advertising program provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

As part of Google Ads, we use conversion tracking. When you click on an advertisement placed by Google, a cookie for conversion tracking is set. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google Ads customer receives a different cookie. Cookies cannot be tracked via the websites of Ads customers. The information obtained through the conversion cookie is used to create conversion statistics for Ads customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users.

Google Ads conversion cookies are stored pursuant to Art. 6(1)(f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and advertising.

More information about Google Ads and Google Conversion Tracking can be found in Google’s Privacy Policy: https://www.google.de/policies/privacy/.

Enhanced Conversions

Enhanced Conversions improve the accuracy of conversion tracking while protecting user privacy by supplementing existing conversion tags with hashed first-party conversion data from the website. Hashing first-party data before transmission to Google Ads ensures data protection by converting personal information (e.g., email address) into a hashed/pseudonymized string (SHA-256).

Google reCAPTCHA

We use Google reCAPTCHA on our website. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

reCAPTCHA is used to verify whether data entered on our website (e.g., in a contact form) is entered by a human or by an automated program. To do so, reCAPTCHA analyzes website visitor behavior based on various characteristics. This analysis begins automatically as soon as the visitor enters the website. Data analyzed include IP address, time spent on the website, and mouse movements. The data collected during the analysis are forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.

The data processing is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its website from abusive automated spying and spam.

Further information can be found in Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

5. Plugins and tools

YouTube

Our website uses plugins from YouTube, operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit a page equipped with a YouTube plugin, a connection to YouTube’s servers is established. YouTube is informed which of our pages you have visited.

If you are logged into your YouTube account, YouTube can directly associate your browsing behavior with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offerings and constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR.

Further information is available in YouTube’s Privacy Policy: https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

This website uses Web Fonts provided by Google for consistent font display. When you access a page, your browser loads the required web fonts into its cache to correctly display text and fonts.

To do this, your browser must connect to Google’s servers. As a result, Google becomes aware that our website was accessed via your IP address.

The use of Google Web Fonts is based on Art. 6(1)(f) GDPR and serves the interest of a uniform and appealing presentation of our online offerings.

More information is available at https://developers.google.com/fonts/faq and https://www.google.com/policies/privacy/.

Google Maps

This website uses Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps features, it is necessary to store your IP address. This information is generally transmitted to and stored on a Google server in the USA. The website provider has no influence over this data transmission.

The use of Google Maps is based on Art. 6(1)(f) GDPR and serves the interest of an appealing presentation of our online offerings and easy location of the places indicated on our website.

Further information is available in Google’s Privacy Policy: https://www.google.de/intl/en/policies/privacy/.

6. Social Media

Facebook

Elements of the social network Facebook are integrated into this website. This service is provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries. An overview of the Facebook social media elements can be found here:
https://developers.facebook.com/docs/plugins/?locale=en_EN

When the social media element is active, a direct connection is established between your device and the Facebook server. Facebook receives information that you have visited this website with your IP address. If you click the Facebook “Like” button while you are logged into your Facebook account, you can link the content of this website to your Facebook profile. This allows Facebook to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Facebook. For more information, please see Facebook’s privacy policy at:
https://www.facebook.com/privacy/explanation. The use of this service is based on your consent in accordance with Art. 6 (1) (a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.

Insofar as personal data is collected on our website using the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). Joint responsibility is limited exclusively to the collection of data and its transfer to Facebook. The processing by Facebook after the transfer is not part of the joint responsibility. The obligations incumbent upon us jointly have been set out in a joint processing agreement. The wording of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook tool and for implementing the tool on our website in a manner that complies with data protection laws. Facebook is responsible for the data security of Facebook products. You can assert your rights as a data subject (e.g., requests for information) regarding the data processed by Facebook directly with Facebook. If you assert your rights as a data subject with us, we are obliged to forward them to Facebook. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum, https://www.facebook.com/help/566994660333381 und https://www.facebook.com/policy.php.

The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when data is processed in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/4452.

Instagram

This website incorporates features of the Instagram service. These features are provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. When the social media element is active, a direct connection is established between your device and the Instagram server. Instagram thereby receives information about your visit to this website. If you are logged into your Instagram account, you can link the content of this website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to this website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram. The use of this service is based on your consent in accordance with Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.

Insofar as personal data is collected on our website using the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Art. 26 GDPR). This joint responsibility is limited exclusively to the collection of data and its transfer to Facebook or Instagram. The processing by Facebook or Instagram after the transfer is not part of the joint responsibility. The obligations incumbent upon us jointly have been set out in a joint processing agreement. The wording of the agreement can be found at https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing data protection information when using the Facebook or Instagram tool and for implementing the tool on our website in a manner that complies with data protection laws. Facebook is responsible for the data security of Facebook and Instagram products. You can assert your rights as a data subject (e.g., requests for information) regarding the data processed by Facebook or Instagram directly with Facebook. If you assert your rights as a data subject with us, we are obliged to forward them to Facebook.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here.: https://www.facebook.com/legal/EU_data_transfer_addendum,
https://privacycenter.instagram.com/policy/ und https://www.facebook.com/help/566994660333381.

Further information on this can be found in Instagram’s privacy policy.: https://privacycenter.instagram.com/policy/. The company is certified under the EU-US Data Privacy Framework (DPF). The DPF is an agreement between the European Union and the US that aims to ensure compliance with European data protection standards when data is processed in the US. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/4452.